1. Indicate whether the underlined elements of the following traditional
style letter using mixed punctuation are presented correctly [C] or
incorrectly [I].
- 2. Indicate whether the underlined elements of the following full-block
style bad-news letter using open punctuation are presented correctly
[C] or incorrectly [I].
AARDVARK EDUCATIONAL MATERIALS
7194 Meadow Boulevard
London, ON M2L 3P7
August 15, 2001
Marie-Cecile Sauvé
The Co-operative Learning Centre
7010 Sherbrooke St. West
Montreal, QC
H4T 3E2
Dear Ms. Sauvé,
Subject: Your order of our Self-Paced
Autocorrrect Exercises and Readings
[I]
We are presently in the last stages
of publishing the second edition of the Self- Paced
Autocorrrect Exercises and Readings and we hope to have them ready
to distribute to our customers by the end of September. We are sorry
that we will not be able to deliver them to you, as planned by September
15, but we wanted to make sure that our second edition reflected
the high standards of the first edition. We hope that you will be
able to utilize your copies of our first edition until the new material
can be delivered to you. We take pride in producing quality educational
material, and we are pleased that institutions like yours have found
our editions to satisfy the needs of your students and faculty.
We hope we can continue to serve you and your students with quality
educational materials.
Yours truly
Pinder Gill,
Manager, Sales and Marketing
PG: mt
Enclosure: Second edition brochure
CC: J. Li, Vice-President, Sales and Marketing
3. Indicate whether the underlined elements of the following bad
news letter reflect the stylistic requirements of a bad-news letter
by selecting a [C] if the element reflects the style of such a letter
or an [I] if it does not reflect the style of a bad-news letter.
SAFE INSURANCE COMPANY
154 1560 Brunswick St.
Halifax, NS B3J 3P3
August 15, 2001
Ms Patricia Tedford
135 Starrs St.
Yarmouth, NS
B5A 4A2
Dear Ms Tedford,
Subject: Your claim for damage to your piano
On investigating your claim for damage to your piano, we find
that the damage is not covered by your household insurance.
The damage was not caused by an insurable act, as insect damage
is not something that is covered by your policy.
If you would like to broaden your damage coverage to include such
things as damage by insects and vermin, we would be happy to do
so. I have enclosed a brochure giving you an idea of the premiums
for different kinds of damage so that you can evaluate the policy
coverage for yourself. I look forward to helping you further with
your insurance needs and to clarifying any questions you may have
about your present coverage. You will have to cover the damage
to your piano from your own funds.
Yours truly,
Samantha Slick
Agent, Household Insurance
SS: sk
*The three major problems in this bad-news letter arise from the
fact that the writer started and ended with bad news rather than
starting and ending with positive comments.
4. Indicate whether the underlined elements of the following modified
block style letter using mixed punctuation are presented correctly
[C] or incorrectly [I].
VIKING TOURS
L'Anse aux Meadows Way
St. Anthony, NF A2B 4C5
June 1. 2001
John Hedlin
54 Cedar St.
Moncton, NB,
C3T 5H2
Dear Mr. Hedlin,
Subject: Tours of Viking ruins in Newfoundland
I am pleased to inform you that during July we will be leading
weekly tours
to the locations in northern Newfoundland where evidence of early
Viking settlements has been found. Enclosed you will find a brochure
that should answer any questions you have about accommodation and
meals while you are on the tour.
I am happy to hear that you are considering a tour with Viking
Tours,
and I look forward to receiving your booking with us. If you need
further information, please do not hesitate to write me by return
post. Alternately, if you have access to the Web, you might want
to visit our site at <www.vikingtours.com> to take a virtual
tour of our week-long historic outings in northern Newfoundland.
The virtual tour includes images of the sites we visit, the transportation
we use, and the accommodation people stay in while in St. Anthony.
Yours truly
Mauve Gormally
Tour Director
MG: ag
Enclosure: brochure
5. Indicate whether the underlined elements of the following simplified
style bad-news letter using open punctuation punctuation are presented
correctly [C] or incorrectly [I].
AARDVARK EDUCATIONAL MATERIALS
7194 Meadow Boulevard
London, ON M2L 3P7
August 15, 2001
Marie-Cecile Sauvé
The Co-operative Learning Centre
7010 Sherbrooke St. West
Montreal, QC
H4T 3E2
Dear Ms. Sauvé,
Subject: Your order of our Self-Paced Autocorrrect Exercises
and Readings
We are presently in the last stages of publishing the second
edition of the Self-Paced
Autocorrrect Exercises and Readings and we hope to have them ready
to distribute to our customers by the end of September. We are sorry
that we will not be able to deliver them to you, as planned by September
15, but we wanted to make sure that our second edition reflected
the high standards of the first edition. We hope that you will be
able to utilize your copies of our first edition until the new material
can be delivered to you. We take pride in producing quality educational
material, and we are pleased that institutions like yours have found
our editions to satisfy the needs of your students and faculty.
We hope we can continue to serve you and your students with quality
educational materials.
Yours truly
Pinder Gill
Manager: Sales and Marketing
PG: mt
Encl.: Second edition brochure
C: J. Li, Vice-President, Sales and Marketing
